Guidelines for Communication
• Minimize distractions.
• Keep rooms uncluttered.
• Reduce background noise from TV and radio whenever possible.
• Ensure adequate lighting.
• Use short and simple sentences.
• Use specific, concrete, and familiar words whenever possible.
• Deliver the message at a slower than normal rate.
• Maintain appropriate conversational volume, unless the person is hard of
• Limit length of conversation. If the person becomes overstimulated they
may become or have increased confusion, frustration, or agitation.
• Call the person by their name before beginning the conversation.
• It may be necessary to identify yourself and establish the purpose of the
• Avoid high demand for recall of recent events in your conversations.
• Be sure to face the person when speaking. This allows the person to receive
• Ask one question at a time and wait for a response. If the person appears
confused restate the question in a simplified manner.
• Accept that you will hear a story or a complaint repeatedly. Listen with
tolerance, interest, and a sense of humor.