Hospice Survey – Previously known as the Hospice Experience of Care Survey
By Victor Montour
Front Range Hospice, your leader in providing Legendary End of Life Care once again comes out on top. This year the Centers of Medicare and Medicaid Services (CMS) will be implementing a post death family caregiver survey. This survey will systematically assess patient and family experiences with hospice care.
Front Range Hospice has been conducting post death family experience satisfaction surveys for years. (see the image below for the most recent month’s available data) The implementation of the new survey by CMS will have very little to no impact on how we do business at Front Range Hospice. However, this change will have a large impact on you as a consumer. You will be able to look at any hospice and compare the exact same data being measured the exact same way. You will get to see who is above or below the national average in quality service. This information will help you choose the best hospice for you or your loved one.
Once the survey goes live you can expect that the survey will be available in English and Spanish. The survey responses will be used to calculate quality measures in 8 distinctive categories which I have listed for you. Failing to meet CMS standards in the following 8 areas may result in a decrease of reimbursement to the hospice provider from Medicare and Medicaid.
- Hospice Team Communication
- Getting Timely Care
- Treating Family Member with Respect
- Providing Emotional Support
- Getting Help for Symptoms
- Information Continuity
- Understanding the Side Effects of Pain Medication
- Getting Hospice Care Training (Home Setting of Care Only)
The survey will be administered by an outside vendor on behalf of the hospice care provider. The Hospices will be required to contract with an approved CMS survey vendor and to provide caregiver contact information to the vendor on a monthly basis. Again, Front Range Hospice has been doing this for years; we contract with one of the leaders in hospice data collection.
Something to note is any Hospice with fewer than 50 decedents during the prior calendar year are exempt from the data collection and reporting requirements for payment determination.
If you would like more information about Front Range Hospice or if you would like to see our current Family Experience Satisfaction Survey Results on an ongoing basis please call 303-957-3101 or 970-776-8080 or email us at firstname.lastname@example.org
Wishing all of you a safe and Happy Holiday Season and a Very Merry New Year!